Email: [email protected]

Phone: 844-227-8679

We will refund or exchange items within 30 days from the date of purchase. You must contact us for an RMA number before returning the item(s) and this must be completed within 30 days of the purchase date. Failure to do so will result in the item(s) being shipped back to the customer at their expense. Returns are not accepted without a prior return authorization being received. Once the RMA number is received, the item must be postmarked within 7 days and shipped back to us. Shipping costs for returns are the responsibility of the customer except under rare circumstances that an item(s) is damaged and/or a wrong item is received. In this instance; we must be contacted within 7 days of receipt of the item. We may request images of the damaged or incorrect item in order to process a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards
  • Downloadable software products
  • Some health and personal care items

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days as determined by your financial institution.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [email protected] within 30 days of the purchase date. If the item was marked as a gift when purchased and shipped directly to you, we will refund the original payment method of the purchaser who made the purchase.

A return address will be supplied at the time the RMA is given. This is necessary as we have several warehouses that we ship from. Do not ship your return to our main address as it may not be processed timely.

You will be responsible for paying for your shipping costs for returning your item. Unless a return label is requested; under these circumstances, the cost of the shipping will be deducted from the refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.

Address (Do NOT Use for Returns):

2150 W 117th St Suite 1339
Cleveland, OH 44111

Email: [email protected]

Phone: 844-227-8679

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at [email protected].

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